Terms and Conditions

1. About These Terms

These Terms and Conditions govern your use of this website and your engagement of IV wellness services provided by The Infusion Room by Nandish Health ("we", "us", "our"). By using this website or booking our services, you agree to these terms.

These terms should be read together with our Privacy Policy, Medical Disclaimer and Booking & Cancellation Policy, which form part of these terms.

2. General Information Only

The content of this website is provided for general information purposes only. It does not constitute medical advice, and it is not a substitute for consultation with your general practitioner or another qualified health professional. Please see our Medical Disclaimer for further detail.

3. Services Subject to Clinical Assessment

All infusions, injections and related services are subject to clinical suitability. Every new client completes an intake process and a consultation with our health team, and, where required, a review by one of our doctors before any treatment is provided. Infusions are administered by a registered nurse.

Treatment eligibility is determined solely by our clinical team. Some services require recent blood test results, a doctor’s prescription, or further testing before they can proceed. We may decline, modify, defer or discontinue any treatment where our clinical team considers it appropriate to do so, and we are not required to give reasons beyond those relevant to your safety.

4. Your Obligations

• Provide complete, accurate and current health information, including medical conditions, medications, supplements, allergies and relevant history, in all intake forms and consultations;
• Notify us promptly of any change to your health between booking and treatment;
• Follow all pre-treatment and post-treatment guidance provided by our clinical team;
• Attend appointments on time and conduct yourself respectfully toward our team and other guests.

5. Health Disclosures and Risk

Our clinical decisions rely on the information you provide. You accept responsibility for the accuracy and completeness of your health disclosures, and you acknowledge that incomplete or inaccurate information may affect the safety and suitability of treatment.

As with any intravenous or injectable service, treatments carry inherent risks, which may include discomfort, bruising, irritation at the insertion site and, rarely, more significant reactions. Risks relevant to your treatment will be explained as part of your consultation and consent process. If you experience concerning symptoms after a treatment, seek medical attention promptly, in an emergency, call 111.

6. Prescriptions and Pharmacy-Supplied Products

Certain treatments require a prescription issued by one of our doctors following review of your information. Prescription and clinical review fees are payable for this service and relate to the clinical work performed, regardless of whether treatment ultimately proceeds.

Where a treatment involves medication dispensed by a pharmacy, that medication is supplied to you by the pharmacy under its own terms, and its cost is separate from our service fees.

7. Bookings and Payments

Bookings may be made online, by phone or by email and are confirmed once any required intake steps are complete. Payment is due at or before the time of service unless otherwise agreed in writing. We accept the payment methods stated at booking.

Prices displayed on this website are in New Zealand dollars, include GST unless stated otherwise, and may change from time to time. The price applicable to your booking is the price confirmed at the time of booking.

8. Late Arrivals and Cancellations

Our Booking & Cancellation Policy sets out the rules for rescheduling, late arrivals, cancellations and no-shows, and forms part of these terms. Nothing in that policy limits your rights under the Consumer Guarantees Act 1993.

9. Intellectual Property

All content on this website, including text, brand names, logos, graphics, collection names, imagery and design, is owned by or licensed to us and is protected by law. You may not reproduce, distribute or use our content for commercial purposes without our prior written consent.

10. Third-Party Links and Services

This website may contain links to third-party websites or rely on third-party providers (for example, booking, payment, analytics or pharmacy services). We are not responsible for the content, policies or performance of third parties, and links are provided for convenience only.

11. Limitation of Liability

Nothing in these terms limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot lawfully be limited or excluded.

Subject to the above, and to the maximum extent permitted by New Zealand law: (a) we exclude all implied conditions, warranties and guarantees not expressly stated; (b) we are not liable for indirect or consequential loss, loss of income or loss of enjoyment; and (c) our total aggregate liability in connection with any service is limited to the amount you paid for that service. Where you acquire services for business purposes, the Consumer Guarantees Act 1993 does not apply.

12. Changes to These Terms

We may update these terms from time to time. The version published on this website at the time of your booking applies to that booking.

13. Your Rights and Complaints

As a client of a health service, you have rights under the Code of Health and Disability Services Consumers’ Rights. If you have a concern about your care, please contact us first so we can put it right. You can also contact the Nationwide Health and Disability Advocacy Service on 0800 555 050, or the Health and Disability Commissioner (hdc.org.nz).

14. Governing Law

These terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction over any dispute arising from them.